Return Policy

 

Thank you for ordering from viviennehu.com. If you have questions about your order, please contact the customer care at  customerservice@viviennehu.com
or call 646.368.7694.

 

Vivienne Hu wants you to be completely satisfied with your purchase. All returns must be made within 14 days from date of receipt and must be accompanied by the RMA number – see below for details. Return packages must be postmarked no later than 30 days from date of original purchase. Regularly priced and sale merchandise may be returned for a full refund within the aforementioned time period.

 

Please note we are unable to accept returns for items purchased at other retail locations or other websites. We are unable to accommodate merchandise exchanges.

 

We are also unable to accept returns on customized garment orders that required individual fitting/pattern-making for the customer.

 

All tags, including the price tag and the "Do Not Remove” tag, must be fully attached to returned items. All items should be returned in their original, undamaged packaging. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.

 

Refunds may only be issued in the same form as was utilized for payment. Please note that we do not refund original or return shipping charges. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, that allows you to track your package. We are unable to accept a return COD. Please note that it may take up to ten business days for your refund to be processed.

 

RETURNS PROCEDURE

 

  • Request a RMA within 14 days of receiving order by filling out the Return Reqeust Form on our web.
  • A RMA number must be obtained before returning any items. No refunds or web credits will be given on items returned without a RMA number.
  • Return packages must be postmarked no later than 30 days from date of original purchase.

 

Claims for packages lost or damaged in transit must be made by the shipper. Vivienne Hu is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Vivienne Hu does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Vivienne Hu’s sole discretion.

 

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care at  customerservice@viviennehu.com immediately.